Job Title
Resource Planner
Job Description
Role SummaryResource Planners create medium to long term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. Resource Planners handle exception management, and balance continuously conflicting demands in the area of business obligations, resource availabilities and customer demand.Key Areas of ResponsibilitiesMake long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demandCreate a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.Receive, monitor, develop and dispatch service orders for service engineers and resourcesAct as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
경영·인사·총무·사무>경영·기획·전략>전략기획
