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POSITION SUMMARY:
Perform tasks related to analysis, execution, and support of payroll operations (e.g., payroll reporting, overpayments, table maintenance). Maintain the utmost confidentiality in dealing with employee records and business information. Assist with the development and delivery of payroll operations training. May assist the supervisor/manager with organizing tasks and reviewing the work of Coordinators. Required to work independently and may assist in specialized assignments. Ensure that deliverables meet or exceed individual objectives, adhere to payroll goals, and align with service center strategies.
Payroll Operations
- Perform payroll transactions related to overpayments, global mobility, benefits, and leave administration. Support equity compensation and savings plan transactions and interfaces.
- Perform audits, reconciliations, interfaces, pay slip compliance , reporting, and fulfillment.
- Examine and verify payroll related data for accuracy and consistency.
- Maintain compliance with all company, federal, state, local, and other applicable requirements, including SOX compliance.
- May review and validate Coordinator transactions.
- Respond to complex queries received through the Payroll Customer Service Center, contact center , portal, or other channel.
- Validate reports of activities and findings to document results and review with the supervisor/manager.
- Analyze financial data and provide input to the payroll supervisor/manager.
- Document and review payroll operations procedures. Work with the supervisor/manager and Service Center Documentation team to contribute to the ongoing development and maintenance of documentation (e.g., Standard Operating Procedures, Work Instructions) to ensure complete, accurate, and up-to-date depiction of processes.Partner with the supervisor/manager to assure version control, retention, and inventory of associated documentation.
- Assist the supervisor/manager or supervisor with day-to-day task planning and special projects
Business Improvement & Alignment
- Assure understanding of broader Payroll Operations strategies.
- Review, follow, and provide input to payroll team objectives.
- Provide ideas, solutions, and tools to increase the effectiveness and efficiency of Payroll Operations
- Assist in the development, reporting, and review of metrics to drive performance, identify trends, and develop/implement process improvements, escalating issues and proposed solutions as appropriate.
- Assist the supervisor/manager with capturing and responding to escalated issues, policies, and procedures from government agencies, payroll functions, and the operating companies.
Teamwork and Individual Development
- Communicate regularly with supervisor/manager, team members, and appropriate stakeholders regarding task or project status and opportunities to improve service levels or processes. Escalate issues as appropriate to ensure quality service levels.
- Participate in and support departmental initiatives.
- Seek feedback, continuously learn, and take advantage of opportunities to improve knowledge, skill, and experience. Monitor results to improve effectiveness and efficiency.
- Assist others where possible for the good of the team and department. Adhere to company, department, and team standards of professionalism and protocol. Assure that behavior complies with the J&J credo and supports a positive work environment.
- Mentor and guide Payroll Coordinators.
Qualifications
RELATED EXPERIENCE:
- Previous experience in Payroll required, preferably for a large multi-state company as an analyst or coordinator. Experience in a shared service center environment preferred.
- Experience with payroll processes, procedures, controls, regulations, and compliance requirements.
- Demonstrate a proficient understanding of payroll transactions related to global mobility, benefits administration, leave administration, equity compenasation, and savings plans. Experience with managing overpayments and payslip compliance.
- Significant analytical and problem solving skills required. Attention to detail a must.
- Proficient verbal and written communication skills in order to communicate with customers, peers, and vendors.
- A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines.
- Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
- Ability to influence others, identify problems, and recommend a course of action.
- Experience working on payroll projects. Able to process complex information and identify solutions that meet both internal and business partner requirements.
- Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach
- Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes.
- Knowledge of standard business practices and professionalism in a customer service environment are essential.
- Ability to excel in a team based environment, demonstrating customer service and teamwork. Experience working through conflict to reach a successful resolution.
- Demonstrate ability to disseminate knowledge and techniques. Experience providing feedback to help othes understand the rationale of desired outcomes and standards.
- Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) desirable
- Experience with an ERP system required (payroll modules of SAP preferred)
- Experience with payroll applications and service providers desirable
- Experience with MicroSoft tools and applications required
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